ORDERING:
  1. No minimum order.
  2. We do not accept phone orders for accuracy purposes. You may order online or via email at info@simplypersonal.com.

CHANGES TO ONLINE ORDER:
We are the designers and we can literally change ANYTHING. If you would like to see your colors reversed or modify anything the answer is YES. Check the box on your order to have it reviewed by one of our designers. You will get unlimited proofs to ensure your order is perfect. Once we get approval your order will go into production and follow the below turnaround times.

TURN AROUND TIMES:
All orders placed by 5PM CST are processed the next business day and will ship according to what you ordered below.  

  1. NO PRINTING: Envelopes,  Colored Stocks, Pocket Folders, Liners: 2-3 business days
  2. FLAT PRINTING ORDERS: 5-7 business days
  3. FLAT PRINTING ORDERS that require assembly: 7-10 business days
  4. NAPKINS: 7-10 business days
  5. THERMOGRAPHY ORDERS: 10-14 business days
  6. LETTERPRESS AND FOIL STAMPING: 21-28 business days
  7. CUSTOM ORDERS: Check with your designer.
  8. If you checked that you order needs to be reviewed by a Designer or would like additional changes made. Your order will not be processed for production until we receive your approval on your new digital proofs. Our designers typical turn new digital proofs around within 1-2 business days.
  9. Rush Fees of $150 is available. Not available for every time of order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

COLORS:

  1. We have made every effort to display product colors as accurately as possible.
  2. Colors on screen vary from monitor to monitor and may vary from actual printed pieces and also shift with the various paper used.
  3. Our ink colors match the matte stocks of our envelopes, liners, and pocket folders.
  4. Colors may appear different on the computer screen due to the nature of computer monitors and web to print conversion. You can purchase our sample packet here for exact swatch colors.
  5. For letterpress printing, ink saturation may shift from piece to piece adding to the uniqueness of each page.
  6. We do not suggest mixing printing methods as there will be color variation between the methods.

SHIPPING

  1. All orders are shipped via UPS
  2. Free Shipping Months is only available within the continental United States.
  3. UPS does not deliver to P.O Boxes.
  4. Please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.
  5. We do not offer Saturday delivery.
  6. UPS does not require a signature upon delivery and will leave your package at the safest location at your address. 

INTERNATIONAL SHIPPING

  1. UPS may charge a $5-$10 collection fee in addition to taxes. These charges may be labeled as "brokerage" or "COD" fee on your delivery receipt.
  2. ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER.
  3. Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances.
  4. There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
  5. Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
  6. United Kingdom shipments are exempt from duty charges. There will be a VAT (value added tax) of 20% collected upon delivery.

RETURNS

  1. Due to the nature of our product, we cannot accept returns on printed items. We make every effort to ensure that each product is proofed, re-proofed and packed perfectly, so that no damages are incurred during printing and/or shipment. We will correct, at no cost, any mistakes caused by our own error.
  2. We will accept return of envelopes or colored stocks within 14 days of purchase. This does not apply to any item that receives printing/personalization.
  3. All replacements will be shipped the same method as the original order.
  4. All custom orders, pocket folders, liners, printed items are final sale, not exchangeable or returnable

CUSTOMER ORDERS:

  1. To set up a design consult click here.
  2. All customer orders receive unlimited proofs.
  3. All custom orders have a minimum $50 design fee. Your designer will provide the actual cost for design service in your estimate.
  4. 50% non-refundable deposit is required to start project
  5. Quantities may change prior to production. Once approval is received quantities cannot change.
  6. You will be sent a PDF proofs to sign and approve within 1-2 business days of receiving your order. Custom orders will require more time.
  7. Final balance is due prior to shipment.
  8. Proof approval is required to proceed to production.
  9. Orders go into production immediately after signed approval is received. Changes cannot be made after this time. If quantities do change after, a new order must be placed.
  10. Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.

ENVELOPE ADDRESSING/ESCORT and PLACE CARDS and SEATING CHARTS:
Perfection is very important to us when it comes to your customer’s guest list. Please follow these instructions to eliminate errors and reprints:

  1. Please submit only ONE envelope addressing excel file to Simply Personal using our template. It is imperative that the list is in our format. Content will be printed as appears in excel file, including missing information, abbreviations, or superfluous punctuation. Template can be found the description of the item you are ordering.
  2. We suggest YOU proof the list prior to sending to Simply Personal.
  3. Helpful hints are on the top of the excel file.
  4. Customers will receive ONE proof with their name and address to approve. If you placed your order online this is your proof unless you wish to have a designer review. Check the appropriate box upon check out.
  5. Customers will receive ONE proof for the seating poster with all guest names and table assignments.
  6. Customers will receive ONE proof with ONE name for escort cards and place cards.
  7. Envelope Addressing will be billed based on the actual number of envelopes printed. If you ordered 200 Envelopes but only need 180 printed you may request a refund for the 20 you did not submit addresses for. This applies to the printing only, not the actual envelopes. You will receive 200 envelopes, 180 addressed and 20 blank including return address if you selected that option.

PRIVACY: We do not share or sell your information to any third party and all information gathered is held in strict confidentiality.

DELAY: Simply Personal shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, strike, shortage of labor or materials, customs, governmental action or other cause beyond Simply Personal’s reasonable control.