My Cart

Close

TERMS & CONDITIONS

Depending on which route you take to place your order please read the appropriate guidelines. By placing your order you have agreed that you understand our terms. We promise it's super simple. ;) 

 CUSTOM ORDER

CUSTOM ORDERS:

  1. Each order starts with Creative Strategy, click here to book your consult. 
  2. Minimum of 30
    (Flat Printing, Thermography increments of 10's)
    (Letterpress and Foil Stamping increments of 25's)
  3. 50% non-refundable deposit is required to start project
  4. All custom orders receive unlimited proofs.
  5. Quantities may change prior to production. Once approval is received quantities cannot change.
  6. You will be emailed a PDF proof to review, sign and approve. Your Designer will provide estimated time to complete your initial proofs.
  7. Proof approval is required to proceed to production. You must sign and date each page of your proofs. If quantity needs to change, make note of that on your final proof. 
  8. Final balance is due prior to shipment.
  9. Orders go into production immediately after signed approval is received. Changes cannot be made after this time. If quantities do change after, a new order must be placed with a minimum of 30. 
  10. Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.

TURN AROUND TIMES:
All orders placed by 5PM CST are processed the next business day and will ship according to what you ordered below.  

  1. FLAT PRINTING ORDERS: 5-7 business days
  2. FLAT PRINTING ORDERS that have Level 1 or Level 2 Upgrades 10-14 business days
  3. NAPKINS: 7-10 business days
  4. THERMOGRAPHY ORDERS: 10-14 business days
  5. THERMOGRAPHY ORDERS with CUSTOM INK COLORS: 14-18 days
  6. LETTERPRESS, FOIL STAMPING or ACRYLIC: 21-28 business day
  7. CUSTOM ORDERS: Check with your designer.
  8. Rush Fees of $150 is available. Not available for every time of order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

COLORS:
We have made every effort to display product colors as accurately as possible.
1) Colors on screen vary from monitor to monitor and may vary from actual printed pieces and also shift with the various paper used.
2) Our ink colors match the matte stocks of our envelopes, liners, and pocket folders. To order samples or swatch books click here. 
3) Colors may appear different on the computer screen due to the nature of computer monitors and web to print conversion. 
4) For letterpress printing, ink saturation may shift from piece to piece adding to the uniqueness of each page.
5) We do not suggest mixing printing methods as there will be color variation between the methods.

ENVELOPE ADDRESSING/ESCORT and PLACE CARDS and SEATING CHARTS:
Perfection is very important to us. Please follow these instructions to eliminate errors and reprints:

  1. Please submit only ONE envelope addressing excel file to Simply Personal using our template. It is imperative that your list is in our format. Content will be printed as appears in excel file, including missing information, abbreviations, or superfluous punctuation. 
  2. Helpful hints are on the top of the excel file.
  3. Customers will receive ONE proof with their name and address to approve. If you placed your order online this is your proof unless you wish to have a designer review. Check the appropriate box upon check out.
  4. Customers will receive ONE proof for the seating poster with all guest names and table assignments.
  5. Customers will receive ONE proof with ONE name for escort cards and place cards.
  6. Envelope Addressing will be billed based on the actual number of envelopes printed. If you ordered 200 Envelopes but only need 180 printed you may request a refund for the 20 you did not submit addresses for. This applies to the printing only, not the actual envelopes. You will receive 200 envelopes, 180 addressed and 20 blank including return address if you selected that option.

PRIVACY: We do not share or sell your information to any third party and all information gathered is held in strict confidentiality.

DELAY: Simply Personal shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, strike, shortage of labor or materials, customs, governmental action or other cause beyond Simply Personal’s reasonable control.

SHIPPING

  1. All orders are shipped via UPS
  2. UPS does not deliver to P.O Boxes.
  3. Please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.
  4. We do not offer Saturday delivery.
  5. UPS does not require a signature upon delivery and will leave your package at the safest location at your address. 
  6. Please see section below for International Shipping. 

CANCEL and RETURNS

  1. All sales are final. We provide unlimited proofs to reach full satisfaction. Deposits are non-refundable nor transferable.
  2. Due to the nature of our product, we cannot accept returns on printed items. We make every effort to ensure that each product is proofed, re-proofed and packed perfectly, so that no damages are incurred during printing and/or shipment. We will correct, at no cost, any mistakes caused by our own error.
  3. We will accept return of envelopes or colored stocks within 14 days of purchase. This does not apply to any item that receives printing/personalization.
  4. All replacements will be shipped the same method as the original order.
  5. All custom orders, pocket folders, liners, printed items are final sale, not exchangeable or returnable

ONLINE ORDERS & PACKAGES
(SEMI-CUSTOM)

ORDERING SEMI-CUSTOM PACKAGES:
  1. NO MINIMUM.
  2. You may order online or by calling 972-386-8000 during business hours.
  3. Unlimited proofs. Every order receives our special touch and review. Change the fonts, colors and more with your designer. She will help you figure out the best colors as well if you ordered Level 1 or Level 2 upgrades. (If you designed your order with our Design Matrix and would like one of our designers to edit something for you please click the box before check out.)
  4. Quantities may INCREASE prior to production but not decrease. Once approval is received quantities cannot change.
  5. You will be emailed a PDF proof to review, sign and approve within 1-2 business days of receiving your order. Guest addressing and signed approval is due at the same time.
  6. Proof approval is required to proceed to production. You must sign and date each page of your proofs. Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.
  7. If quantity needs to increase, make note of that on your final proof. Invoice will be emailed and due prior to production.
  8. Orders go into production immediately after signed approval is received. Changes cannot be made after this time. If quantities do change after, a new online order must be placed and treated separately. 

TURN AROUND TIMES:
All orders placed by 5PM CST are processed the next business day and will ship according to what you ordered below.  

  1. NO PRINTING: Envelopes,  Colored Stocks, Pocket Folders, Liners: 2-3 business days
  2. PACKAGE ORDERS: 5-7 business days
  3. PACKAGE ORDERS with Level 1 or Level 2 Upgrades 10-14 business days
  4. NAPKINS: 7-10 business days
  5. THERMOGRAPHY ORDERS (through Design Matrix): 10-14 business days
  6. If you checked that your order needs to be reviewed by a Designer or would like additional changes made. Your order will not be processed for production until we receive your approval on your new digital proofs. Our designers typical turn new digital proofs around within 1-2 business days.
  7. Rush Fees of $150 is available. Not available for every time of order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

    COLORS:

    We have made every effort to display product colors as accurately as possible.
    1) Colors on screen vary from monitor to monitor and may vary from actual printed pieces and also shift with the various paper used.
    2) Our ink colors match the matte stocks of our envelopes, liners, and pocket folders. To order samples or swatch books click here. 
    3) Colors may appear different on the computer screen due to the nature of computer monitors and web to print conversion.
    5) We do not suggest mixing printing methods as there will be color variation between the methods.

ENVELOPE ADDRESSING/ESCORT and PLACE CARDS and SEATING CHARTS:
Perfection is very important to us. Please follow these instructions to eliminate errors and reprints:

  1. Please submit only ONE envelope addressing excel file to Simply Personal using our template. It is imperative that your list is in our format. Content will be printed as appears in excel file, including missing information, abbreviations, or superfluous punctuation. 
  2. Helpful hints are on the top of the excel file.
  3. Customers will receive ONE proof with their name and address to approve. If you placed your order online (not via a package) this is your proof unless you wish to have a designer review. Check the appropriate box upon check out.
  4. Customers will receive ONE proof for the seating poster with all guest names and table assignments.
  5. Customers will receive ONE proof with ONE name for escort cards and place cards.
  6. Envelope Addressing will be billed based on the actual number of envelopes printed. If you ordered 200 Envelopes but only need 180 printed you may request a refund for the 20 you did not submit addresses for. This applies to the printing only, not the actual envelopes. You will receive 200 envelopes, 180 addressed and 20 blank including return address if you selected that option.

PRIVACY: We do not share or sell your information to any third party and all information gathered is held in strict confidentiality.

DELAY: Simply Personal shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, strike, shortage of labor or materials, customs, governmental action or other cause beyond Simply Personal’s reasonable control.

SHIPPING

  1. All orders are shipped via UPS
  2. UPS does not deliver to P.O Boxes.
  3. Please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.
  4. We do not offer Saturday delivery.
  5. UPS does not require a signature upon delivery and will leave your package at the safest location at your address. 
  6. Please see section below for International Shipping. 

CANCEL or RETURNS

  1. All sales are final. We give unlimited proofs to ensure satisfaction. If you wish to change collection design  there is $15 fee to change and provide new proofs. 

    Due to the nature of our product, we cannot accept returns on printed items. We make every effort to ensure that each product is proofed, re-proofed and packed perfectly, so that no damages are incurred during printing and/or shipment. We will correct, at no cost, any mistakes caused by our own error.

  2. We will accept return of envelopes or colored stocks within 14 days of purchase. This does not apply to any item that receives printing/personalization.
  3. All replacements will be shipped the same method as the original order.
  4. All custom orders, pocket folders, liners, printed items are final sale, not exchangeable or returnable

PRINT ONLY

PRINT ONLY ORDERS:
Minimum of 30 
Email leah@simplypersonal.com for quote
(Flat Printing, Thermography increments of 10's)
(Letterpress and Foil Stamping increments of 25's)
Full payment due at time of order
If files need to be edited you will receive a proof to approve. Charges may apply.

How to prep your file for print: 
- Make file .25 larger to accommodate trim and bleeds
- If file is done in illustrator, outline everything. 
- If file is done in photoshop, please make sure all images are embedded and send PDF.

Please reference custom ordering for turn around time, colors, guest addressing, shipping and returns. 

INTERNATIONAL SHIPPING

Please note that we serve the wedding and events industry which is time sensitive. We are happy to help international clients but we are not responsible for delays caused by customs. For custom or semi-custom invitations orders we require a USA shipping address. 
All other online orders: 

  1. UPS may charge a $5-$10 collection fee in addition to taxes. These charges may be labeled as "brokerage" or "COD" fee on your delivery receipt.
  2. ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER.
  3. Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances.
  4. There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
  5. Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
  6. United Kingdom shipments are exempt from duty charges. There will be a VAT (value added tax) of 20% collected upon delivery.