Welcome to Simply Personal....Wedding Planners preferred company for all your wedding paperie.

VIP PLANNER PROGRAM
Terms & Conditions

SERVICES 

  • Dedicated Account Manager for quotes and to strategize with
  • VIP Access to our Custom Department
  • Consistent Designer
  • Proofs in 1-2 Business days guaranteed and same day revisions
  • Unlimited Proofs
  • $100 credit to use ON your business per year (business cards, collateral, etc.) Available after your first $1000 each calendar year.
  • Sample set for your portfolio from each order
  • Sample set for your photographer

DISCOUNT BENEFITS (online and off-line)

  • VIP access to Custom Design Department
  • Discounted custom design time
  • 50% Discount on Flat Printing and Thermography printing
  • 50% standard white/ivory envelopes
  • 25% Discount on Foil Stamping and Letterpress Printing
  • 10% Discount on colored envelopes custom add ons and embellishments
  • Print Ready Files (Phase 3 only - Menu Cards, Seating Charts, Signage, Programs)
  • VIP DISCOUNTED CANNOT BE COMBINED WITH ANY OTHER SPECIAL Web orders CANNOT be combined with custom orders. Meaning you cannot order something online and then apply that order to a custom order.
  • VIP DEALERS are responsible for paying your local sales tax. Resale Tax Certificate is due to Simply Personal upon sign up. 

ORDERING:

  • We do not accept phone orders.  All orders must be made online or emailing info@simplypersonal.com. 

HOW TO ORDER CUSTOM INVITATIONS: 

  • To set up a design consult click here or email your list to info@simplypersonal.com. Make sure you include QUANTITY of each item along with PRINTING METHOD.
  • All orders receive unlimited proofs.
  • Estimates include your VIP PARTNER discounts. RETAIL estimate are available upon request. You must ask for this. 
  • $150 WHOLESALE minimum to receive 50% discount. If order is under $150 wholesale then VIP PARTNER receive 15% discount on flat and thermography printing.
  • All custom orders have a minimum $50 design fee. Your designer will provide the actual cost for design service in your estimate. This is a non-discounted item so if you want to mark this up to your customers you can.
  • Your designer will provide specific turnaround time for your project and located on bottom left of proof. 
  • Quantities may change prior to production. Once approval is received quantities cannot change.
  • Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.
  • If quantity changes AFTER approval a new order must be placed - minimum is 30.
  • Proof approval is required to proceed to production. (SEE PROOFING PROCESS BELOW)
  • VIP Dealers payment is due when order is APPROVED. The order will not go into production until payment is received. No exceptions.

PROOFING PROCESS: 
Please ensure all content is correct before submitting to Simply Personal to avoid additional time while in Design Phase. VIP PARTNER will receive a PDF PROOF for each item. Any changes and specific instructions need to be communicated to Simply Personal directly via email from the Dealer in bullet points. DO NOT FORWARD YOUR CLIENTS EMAIL. Quantities CAN change during the design phase. Once FINAL approval is received quantities CANNOT change. Faster shipping available upon request. VIP PARTNER is responsible for approval - even if client signs, the VIP PARTNER is responsible for accuracy.

  • Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.
  • The proofs submitted for final approval will be used to print.
  • No additional charges for multiple proofs.
  • Sign and date final proofs and check “OK, AS IS, PROCEED TO PRODUCTION” box.
  • Simply Personal must receive signed and dated copies of each item ordered as shown in the proofs to move forward with production. We cannot accept approval via email. 

PRINT READY FILES: {Available for select Phase 3 Items only} MENU CARDS, SEATING CHART, SIGNAGE and PROGRAMS ask your designer about these items if time is an issue. 

Print ready files are to be used for the purpose of the intended project and should not be duplicated or modified for any other purpose outside of its original intent.  Files should NOT be given to customer. Any violation of this will be subject to PARTNER dismissal with a $500 fine plus remaining monthly fees to complete contract. Simply Personal will provide PDF print ready files upon approval of artwork. After this point, Simply Personal is not responsible for color variation of PDF or quality control when printed elsewhere. VIP PARTNER is responsible for best production of items.

    TURN AROUND TIMES for ONLINE orders:

    • All orders placed by 5PM CST are processed the next business day and will ship according to what you ordered below.  
      • NO PRINTING: Envelopes, Pocket Folders, Liners: 2-3 business days
      • FLAT PRINTING ORDERS: 5-7 business days
      • FLAT PRINTING ORDERS that require assembly: 7-10 business days
      • NAPKINS: 7-10 business days
      • THERMOGRAPHY ORDERS: 10-14 business days
      • LETTERPRESS AND FOIL STAMPING: 21-28 business days
      • CUSTOM ORDERS: Check with your designer.
      • If you checked that your order needs to be reviewed by a Designer or would like additional changes made. Your order will not be processed for production until we receive your approval on your new digital proofs. Our designers typical turn new digital proofs around within 1-2 business days.
      • Rush Fees of $150 is available. Not available for every time of order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

    COLORS:

    • We have made every effort to display product colors as accurately as possible.
    • Colors on screen vary from monitor to monitor and may vary from actual printed pieces and also shift with the various paper used.
    • Our ink colors match the matte stocks of our envelopes, liners, and pocket folders.
    • Colors may appear different on the computer screen due to the nature of computer monitors and web to print conversion. You can purchase our sample packet here for exact swatch colors.
    • For letterpress printing, ink saturation may shift from piece to piece adding to the uniqueness of each page.
    • We do not suggest mixing printing methods as there will be color variation between the methods.

    SHIPPING

    • All orders are shipped via UPS
    • UPS does not deliver to P.O Boxes.
    • Please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.
    • We do not offer Saturday delivery.
    • UPS does not require a signature upon delivery and will leave your package at the safest location at your address.

    INTERNATIONAL SHIPPING

    • UPS may charge a $5-$10 collection fee in addition to taxes. These charges may be labeled as "brokerage" or "COD" fee on your delivery receipt.
    • ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER.
    • Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances.
    • There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
    • Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
    • United Kingdom shipments are exempt from duty charges. There will be a VAT (value added tax) of 20% collected upon delivery.

    RETURNS & REFUNDS:

    • Due to the nature of our product, we cannot accept returns on printed items. We make every effort to ensure that each product is proofed, re-proofed and packed perfectly, so that no damages are incurred during printing and/or shipment. We will correct, at no cost, any mistakes caused by our own error.
    • We will accept return of envelopes or colored stocks within 14 days of purchase. This does not apply to any item that receives printing/personalization.
    • All replacements will be shipped the same method as the original order.
    • All custom orders, pocket folders, liners, printed items are final sale, not exchangeable or returnable
    • Packages ordered online are non-refundable but are transferable to another client within one calendar year of order. 

    ENVELOPE ADDRESSING/ESCORT and PLACE CARDS and SEATING CHARTS: Perfection is very important to us when it comes to your customer’s guest list. Please follow these instructions to eliminate errors and reprints:

    1. Please submit only ONE envelope addressing excel file to Simply Personal using our template. It is imperative that the list is in our format. Content will be printed as appears in excel file, including missing information, abbreviations, or superfluous punctuation. Template can be found the description of the item you are ordering.
    2. We suggest YOU proof the list prior to sending to Simply Personal.
    3. Helpful hints are on the top of the excel file.
    4. Customers will receive ONE proof with their name and address to approve. If you placed your order online this is your proof unless you wish to have a designer review. Check the appropriate box upon check out.
    5. Customers will receive ONE proof for the seating poster with all guest names and table assignments.
    6. Customers will receive ONE proof with ONE name for escort cards and place cards.
    7. Envelope Addressing will be billed based on the actual number of envelopes printed. If you ordered 200 Envelopes but only need 180 printed you may request a refund for the 20 you did not submit addresses for. This applies to the printing only, not the actual envelopes. You will receive 200 envelopes, 180 addressed and 20 blank including return address if you selected that option. 

    PRIVACY: We do not share or sell your information to any third party and all information gathered is held in strict confidentiality.

     DELAY: Simply Personal shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, strike, shortage of labor or materials, customs, governmental action or other cause beyond Simply Personal’s reasonable control.

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