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FAQ's | Terms and Conditions

 

  • CUSTOM OR WEBSITE ORDERS
  • GUEST ADDRESSING/DATA
  • COLORS
  • PRINT SHOP
MINIMUMS:
  1. WEBSITE ORDERS: NO MINIMUM.
  2. CUSTOM ORDERS: Minimum of 30.

    PROCESS:
    3. 50% non-refundable deposit is required to start project. Semi-Custom Collection orders on our website are automatically calculated.
    4. Unlimited proofs.
    5. Quantities can change prior to approval. Once approval is received quantities cannot change.
    6. You will be emailed a PDF proof to review, sign and approve within 1-2 business days of receiving your order. Guest addressing and signed approval is due at the same time.
    7. Proof approval is required to proceed to production.You must sign and date each page of your proofs. Please review your proofs carefully - Simply Personal is not responsible for any errors that are approved.
    If quantity needs to increase, make note of that on your final proof. Invoice will be emailed and due prior to production.

8. Orders go into production immediately after signed approval is received. Changes cannot be made after this time. If quantities do change after, a new order must be placed and treated separately.
9. Final Balance is due before order ships.

TURN AROUND TIMES:

  1. Standard Website Orders*: 5-7 business days
  2. Website Orders with Premium or Deluxe Upgrades 10-14 business days, Laser Cuts 21-28 days.
  3. NAPKINS: 7-10 business days
  4. THERMOGRAPHY or FOIL STAMPING Printing Upgrade: 10-14 business days
  5. LETTERPRESS Printing Upgrade: 21-28 business days
  6. Rush Fees of $150 is available. We cannot guarantee this on every order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

PRIVACY: We do not share or sell your information to any third party and all information gathered is held in strict confidentiality.

DELAY: Simply Personal shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, strike, shortage of labor or materials, customs, governmental action or other cause beyond Simply Personal’s reasonable control.

SHIPPING

  1. All orders are shipped via UPS
  2. UPS does not deliver to P.O Boxes.
  3. Please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.
  4. We do not offer Saturday delivery.
  5. UPS does not require a signature upon delivery and will leave your package at the safest location at your address.
  6. Please see section below for International Shipping.

CANCEL or RETURNS

  1. All sales are final. We give unlimited proofs to ensure satisfaction. If you wish to change collection design there is $15 fee to change and provide new proofs.

    Due to the nature of our product, we cannot accept returns on printed items. We make every effort to ensure that each product is proofed, re-proofed and packed perfectly, so that no damages are incurred during printing and/or shipment. We will correct, at no cost, any mistakes caused by our own error.

  2. We will accept return of envelopes or colored stocks within 14 days of purchase. This does not apply to any item that receives printing/personalization.
  3. All replacements will be shipped the same method as the original order.
  4. All custom orders, pocket folders, liners, printed items are final sale, not exchangeable or returnable
 

ENVELOPE ADDRESSING/ESCORT and PLACE CARDS and SEATING CHARTS:
Perfection is very important to us. Please follow these instructions to eliminate errors and reprints:

  1. Please submit only ONE envelope addressing excel file to Simply Personal using our template. It is imperative that your list is in our format. Content will be printed as appears in excel file, including missing information, abbreviations, or superfluous punctuation.
  2. Helpful hints are on the top of the excel file.
  3. Customers will receive ONE proof with their name and address to approve.
  4. Customers will receive ONE proof with ONE name for escort cards and place cards.
  5. Envelope Addressing will be billed based on the actual number of envelopes printed. If you ordered 200 Envelopes but only need 180 printed your final balance will reflect this. This applies to the printing only, not the actual envelopes. You will receive 200 envelopes, 180 addressed and 20 blank including return address if you selected that option.

COLORS:
We have made every effort to display product colors as accurately as possible.
1) Colors on screen vary from monitor to monitor and may vary from actual printed pieces and also shift with the various paper used.
2) Our ink colors match the matte stocks of our envelopes, liners, and pocket folders. To order samples or swatch books click here.
3) Colors may appear different on the computer screen due to the nature of computer monitors and web to print conversion.
5) We do not suggest mixing printing methods as there will be color variation between the methods.

PRINT ONLY ORDERS:
Minimum of 30
Email info@simplypersonal.com for quote
Flat Printing, Thermography increments of 10's
Letterpress and Foil Stamping increments of 25's
Full payment due at time of order
If files need to be edited you will receive a proof to approve. Charges may apply.

How to prep your file for print:
- Make file .25 larger to accommodate trim and bleeds
- If file is done in illustrator, outline everything.
- If file is done in photoshop, please make sure all images are embedded and send PDF.

TURN AROUND TIMES:

  1. Flat Printing: 3-7 business days
  2. Adding Premium or Deluxe Upgrades 10-14 business days, Laser Cuts 21-28 days.
  3. THERMOGRAPHY or FOIL STAMPING Printing Upgrade: 10-14 business days
  4. LETTERPRESS Printing Upgrade: 21-28 business days
  5. Rush Fees of $150 is available. We cannot guarantee this on every order so please email info@simplypersonal.com to confirm your order is applicable to rush. We cannot accommodate all rush orders during specific months and busy seasons, but we will certainly try.

Please reference guest addressing, shipping and returns.